Business Policies

The Great Escape Day Spa has the following Business Policies:

All appointment times are reserved specifically for each individual, therefore, The Great Escape Day Spa does require a credit card to secure each appointment.  

All services are By Appointment Only

We have setup an online scheduling system for ease of making appointments.

CLICK HERE TO BOOK AN APPOINTMENT

No Show / Late Cancellation Policy:

Should you miss your scheduled appointment without proper notification (at least 48 hours before appointment start time)

We understand that unforeseen circumstances can occasionally occur, and may cause changes to your schedule. To endure we continue to provide high-quality service and manage our appointment availability effectively for all our valued clients, we kindly request a minimum of 48 hours notice for any appointment cancellations or rescheduling requests.

If we do not receive at least 48 Hours notice, you may be charged up to 100% of the scheduled service(s) and/or you will forfeit a portion of a pre-paid package.

Adhering to this Business Policy allows Great Escape Day Spa sufficient time to reallocate the apppointment time to another client and maintain the smooth operation of our Business Services.

Your understanding and cooperation in the matter are greatly appreciated.

Sincerely,

Kim, Amanda, Mollie, Mary & Sarah

 Late arrivals:

We have reserved your appointment time especially for you. (for example: If your scheduled appointment was for 12:00 noon, we are expecting you at 11:55am or slightly earlier.) 

Please be advised that late arrivals will cut into YOUR appointment time, not the next client's. Your session will end at the scheduled time and you will be responsible for full payment of the session.  

Late arrivals of 15 minutes or more, will be re-scheduled, Client will be required to pre-pay for the next session and any late fees ($25.00 rescheduling fee/discount forfeitures)

****** Inclement Weather Policy ******

To insure the safety of our clients and staff, when any weather advisory is issued, ie: snow, tornado, severe storm warnings, etc ... We reserve the right to cancel/reschedule appointments.  Unfortunately the weather is unpredictable and out of our control. We realize this may be inconvenient, but notice to our clients may be shorter than the 24 hour notice.  Please realize we are concerned with everyone's safety.  Thank you for your cooperation

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We accept cash, credit card, VENMO or Square as payment for Services

Gift Certificates are Cash or Credit Card Only

**No Refunds on Gift Certificates**